How Your Equipment Ships

Thank you for your order. Large equipment doesn't ship in small boxes. Because of the size and weight, your order arrives securely packed on a pallet and delivered by a professional freight carrier. Here's exactly what to expect.

The Shipping Process

Order Processing

Your equipment is picked from our warehouse, carefully inspected, and palletized. Each piece is secured with industrial shrink wrap and banding straps to prevent any movement during transit.

Carrier Pickup

TForce Freight picks up your pallet from our distribution center. At this point you'll receive a PRO tracking number and can monitor your shipment in real-time on this tracking page.

In Transit

Your shipment moves through the national freight network. Depending on the distance, it may transfer between terminals. Transit typically takes 2–5 business days, though exact timing depends on your location.

Delivery Appointment

When your shipment arrives at the local terminal, the carrier or our team will contact you to schedule a delivery window. Someone 18 or older must be present to receive and sign for the delivery.

Curbside Delivery

The driver will lower your pallet to the ground at your curb or driveway using a liftgate. Standard LTL delivery is curbside only — the driver is not able to bring the pallet inside or up stairs.

What to Expect on Delivery Day

You'll be given a delivery window (typically a 4-hour window)
The driver will call approximately 30 minutes before arrival
An adult (18+) must be present to sign for the delivery
The driver will use a liftgate to lower the pallet to ground level
Delivery is to the curb unless inside delivery is arranged with us beforehand
Have a clear path for the driver to access your delivery area

Inside Delivery

What is Inside Delivery?

Standard LTL freight delivery is curbside only. If you need your equipment brought to the front of or inside your garage, you can request inside delivery as an additional service.

Equipment is delivered to the front of or inside your garage
Must be requested before your delivery date
Inside delivery costs a flat $48 fee
Inside delivery is to the front of or inside your garage only — does not include inside the home, stairs, assembly, or unpacking

Request Inside Delivery

Inspect Your Shipment

Important: Inspect Before Signing

Before signing the delivery receipt (Bill of Lading), carefully inspect the packaging for any signs of damage.

If packaging is damaged: Note the damage on the delivery receipt before signing. Write "damaged" or "possible damage" next to your signature.
Take photos of any external damage to the packaging and the product inside.
If product is damaged: Contact us within 48 hours at support@betterbodyequipped.com with photos and your order number.
Signing "clear" (without noting damage) may affect our ability to file a freight claim on your behalf.

Frequently Asked Questions

How long does shipping take?

LTL freight typically takes 2–5 business days in transit, plus 1–2 days for delivery scheduling once it reaches your local terminal. Total delivery time from order is usually 3–7 business days depending on your distance from our warehouse.

Can I track my shipment?

Yes! You'll receive a PRO tracking number in your shipping confirmation email. Enter it on our tracking page to see real-time updates, estimated delivery date, and the location of your shipment.

What if I'm not home for delivery?

An adult (18+) must be present to sign for the delivery. If you miss your delivery appointment, the carrier will attempt to reschedule. After multiple missed delivery attempts, the shipment may be returned to the terminal and storage fees could apply. A redelivery fee may apply, so please contact BBE customer service for more information. Contact us if you need to reschedule.

What if my equipment arrives damaged?

Note any damage on the delivery receipt before signing. Take photos and contact us within 48 hours at support@betterbodyequipped.com. We'll work with the carrier to file a freight claim and get you taken care of as quickly as possible.

Can the driver bring it inside my house?

Standard delivery is curbside only. Inside delivery can be arranged for a flat $48 fee — contact us before your delivery date to request it. Equipment is delivered to the front of or inside your garage only and does not include stairs or assembly.

Do I need to unpack it from the pallet?

Yes, you'll need to remove the shrink wrap, banding straps, and any crating material yourself. We recommend having a utility knife and a helper available. The pallet itself can be disposed of or kept — some customers repurpose them.

See How LTL Freight Delivery Works

Have Questions About Your Delivery?

Our team is here to help with any shipping questions or concerns.

Track Your Shipment Contact Us